Privacy Policy

Effective date: Jan 1,2025
Legal entity: [iuvoCare, Inc.] (“iuvoCare,” “we,” “us,” or “our”)
Website: https://www.iuvocare.com
Contact: [sales@iuvocare.com] •7901 4ST N STE 300 St Petersburg FL US • [+1 (323) 596-1355]

1) Scope

This Privacy Policy explains how we collect, use, disclose, and protect personal information of visitors and customers of iuvocare.com, our customer support channels, and any other services that link to this Policy (collectively, the “Services”).
This Policy does not apply to protected health information (“PHI”) governed by HIPAA. We do not request or maintain PHI through the Services. If you obtain clinical services from a healthcare provider, that provider’s HIPAA Notice of Privacy Practices governs PHI.

2) Personal information we collect

We collect information in three ways: (a) directly from you, (b) automatically from your device, and (c) from third parties (e.g., payment, analytics, fraud-prevention, and marketing partners).

Information you provide

  • Identifiers & contact: name, email, phone number, billing/shipping address.
  • Account data: username, password, preferences.
  • Orders & support: products purchased, order notes, communications, returns/warranty info.
    • Payment details: handled by our payment processor Stripe.
  • We do not store full card numbers on our systems.

Information collected automatically

  • Device & usage: IP address, device/browser type, operating system, pages viewed, referring/exit pages, timestamps, error logs.
  • Cookies & similar tech: pixels, SDKs, and tags for core site functions, analytics, and advertising (see Cookies & Ads below).
  • Approximate location: derived from IP (city/region level).

Information from third parties

  • Fraud screening & security signals, shipping status, and analytics/ads data (aggregated or pseudonymous, where applicable).

3) How we use personal information

  • Provide and improve the Services: process orders, payments, shipping, returns, and support.
  • Account & communications: order confirmations, tracking updates, service notices.
  • Customer support & safety: troubleshooting, preventing fraud or abuse, enforcing terms.
  • Analytics & development: measuring performance, improving products and UX.
  • Marketing (where permitted): newsletters, offers, and retargeting; you can opt out anytime.
  • Legal & compliance: tax, accounting, and regulatory obligations.

4) How we share personal information

We do not sell personal information for money. We may “share” (as defined by certain U.S. state laws) limited data for cross-context behavioral advertising. You can opt out (see Your Privacy Rights).

We disclose information to:

    • Service providers/contractors: payment processors Stripe, cloud/hosting, security/fraud tools, email/SMS vendors, analytics/advertising partners, and partners for warehousing and shipping. These parties are bound by contracts to use data only to provide services to us.
  • Business transfers: in a merger, financing, or sale of assets (with appropriate safeguards).
  • Legal: to comply with law or protect rights, safety, and security.

We do not allow third parties to use customer data for their own independent marketing without your consent.

5) Cookies, analytics, and advertising

We use cookies and similar technologies for:

  • Essential operations: site login, cart, checkout, security.
  • Analytics: e.g., Google Analytics, to understand aggregate usage.
  • Advertising & retargeting: to show relevant ads and measure their performance.

Your choices: manage cookies via your browser settings and our Cookie Preferences tool. For some browsers and regions, we honor Global Privacy Control (GPC) signals as an opt-out of sale/sharing under applicable law.

6) Data security

We apply administrative, technical, and physical safeguards:

  • Encryption: TLS 1.2+ in transit; AES-256 at rest for stored data on [hosting/cloud provider].
    • Payments: processed by stripe (PCI-DSS Level 1). We do not store full card numbers.
  • Access controls: role-based access, least-privilege, MFA for staff systems, and audit logging.
  • Vendor diligence: contracts and reviews for service providers that handle personal data.
    No system is 100% secure; we maintain an incident response plan and will notify affected individuals and/or regulators when legally required.

7) Data retention

We retain personal information only as long as necessary for the purposes described here or as required by law (e.g., tax/audit). Typical periods:

    • Orders & invoices: 10 years;
    • Accounts: while active and then 10 years after inactivity;
  • Marketing contacts: until you unsubscribe or we prune inactive lists.

8) Children’s privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child provided us information, contact us to delete it.

9) Your privacy rights (U.S. state laws)

We do not sell personal information for money. We may share limited identifiers and internet activity with advertising partners for cross-context behavioral advertising. To opt out, use “Do Not Sell or Share My Personal Information” or enable GPC in a supported browser.

10) International visitors

We primarily serve U.S. customers. If you visit from outside the U.S., you consent to processing and storage in the United States, where laws may differ from those in your country.

11) Third-party links

Our Services may link to third-party websites or services. Their privacy practices are governed by their own policies.

12) Changes to this Policy

We may update this Policy periodically. We will post the updated version with a new “Effective date.” Material changes will be highlighted or otherwise notified as required by law.

13) Contact us

Questions, requests, or complaints about this Policy or our data practices:
Email: [sale@iuvocare.com]
Mail:  [iuvoCare, Inc.], [7901 4ST N STE 300 St Petersburg FL US]
Phone: [+1 (323) 596-1355]

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